Returns & Exchanges
MADE-TO-ORDER & CUSTOM RING SIZE
All “Choose Your Size” rings and custom orders are final sale. Because these pieces are crafted specifically to your specifications, they are not eligible for returns or exchanges. Please ensure all details — especially ring size — are accurate before placing your order.
ALL OTHER ITEMS
Most items are eligible for return or exchange. To initiate a return, please contact us within 2–3 days of receiving your order. Items must be returned within 7 days of delivery. Refunds are processed upon receipt of the returned piece.
A NOTE ON RING SIZING
Getting the right fit starts with an accurate measurement. Wide band rings in particular may require sizing up by ¼ to ½ size for a comfortable fit, so please keep that in mind when ordering. If you’re unsure of your size, we recommend visiting a local jeweler for a professional measurement before placing your order. Fire & Stone cannot be held responsible for made-to-order rings that are crafted true to the size provided but do not fit as expected.